1.Azambo Customer Cancellation and Refund Policy

This policy establishes the circumstances under which the User may cancel a reservation, as well as how refunds are processed.

A. Cancellation by the User (Customer)

In the event of cancellation by the User, the following conditions apply:

• If the cancellation is made more than twenty-four (24) hours prior to the scheduled service time, no penalty will be applied and the Customer will be entitled to a 100% refund.

• If the cancellation is made between two (2) and twenty-four (24) hours before the service, a moderate penalty will be applied, and the Customer will be entitled to an 80% refund.

• If the cancellation occurs less than two (2) hours prior to the service, it will be considered a late cancellation, with a higher penalty being applied, and the Customer will be entitled to a 50% refund only.

• If the service has already begun, the cancellation will be considered non-refundable, and the Client will not be entitled to any refund.

Refunds will be issued within 5 to 10 business days, using the same payment method used in the original transaction.

B. Non-Compliance or Cancellation by the Provider

In the event that a Provider cancels or fails to show up for the service:

• The Client will receive a full refund or the ability to reschedule the service at no additional cost.

• Azambo will conduct an investigation into the cause of the non-compliance.

• In the event of a repeat offense, the Provider may receive sanctions, including strikes or permanent removal from the Platform.

C. User-Initiated Refund Requests

The User may request a refund in the following cases:

• When the service was incomplete or of poor quality.

• When there is an obvious violation of safety or hygiene standards.

• When photographic evidence is presented or…

2. Warning and Sanction Policy for Azambo Suppliers

This policy aims to ensure responsible Supplier conduct, as well as compliance with punctuality and professionalism.

Warning System

The Platform's warning system will be applied gradually, depending on the recurrence or severity of the Supplier's offense:

• First minor offense (e.g., late arrival): will result in a verbal warning only.

• Second offense (e.g., acts of disrespect or unjustified cancellations): will result in a formal First Warning (1st Strike).

• Third offense: will result in a formal Second Warning (2nd Strike).

• Fourth offense or any conduct considered serious: will result in the Supplier's permanent suspension, which implies permanent removal from the Platform, with no possibility of reinstatement.

Immediate Suspensions (Zero Tolerance)

Suppliers may be immediately removed from the Platform in the following cases:

• Theft or fraud.

• Aggressive behavior or harassment.

• Inappropriate contact with Clients.

• Providing services under a false identity.

• Requesting payments outside the Platform.

All suspensions will be reviewed by the Azambo compliance team and will be final.