Effective Date: Oct 2024

At Azambo, we strive to ensure customer satisfaction with every service. This Refund and Cancellation Policy outlines the terms under which cancellations, refunds, or adjustments may be processed. By using our platform, you agree to the terms below.

1. Service Cancellation by Users

• Users can cancel a booking within the specified time mentioned in the service confirmation.
• Late cancellations may incur charges based on the service provider's terms.
• To cancel a service, users must use the app or contact customer support directly.

2. Cancellation by Service Providers

• If a service provider cancels a booking, users will receive a full refund or have the option to reschedule.
• Users will be notified promptly in case of any cancellations by the service provider.

3. Refund Eligibility

• Refunds are available if:
  • The service was not provided as booked.
  • The user cancels the service within the allowed time frame.
  • The service provider fails to deliver as per the agreed terms.
• Refunds will be processed to the original payment method.

4. Non-Refundable Services

• Certain services may be marked as non-refundable, which will be specified during booking.
• If a service is partially completed, refunds may be issued only for the unfinished portion.

5. Processing Time for Refunds

• Refunds will be initiated within [X] business days from the date of cancellation or refund request.
• The time it takes for the refund to reflect in your account depends on your payment provider.

6. Modifications to Bookings

• Users may reschedule services, subject to availability and provider policies.
• Changes made close to the service date may incur additional charges.

7. Contact Us

If you have any questions or need assistance with cancellations or refunds, please contact us at:
Email: [email protected]

By using Azambo, you agree to this Refund and Cancellation Policy and the terms outlined herein.